Help around every product.
Installation, managed operations, support and training, from the engineers who build our products.
Run it yourself, or let us run it for you.
Pick how much you hand over. You can change your mind later.
Our technicians set it up on site, then your team takes over.
Talk to an engineerWho does whatYouUs
Installation and setup
Daily monitoring
Tests and health checks
Acting on alerts
Monthly reports
Included with every licence
Support and on-site help
Operator training
Tasks
What each service covers.
Installation
Our technicians set everything up on your premises: the product on every system, your storage, schedules and alerts.
- An assessment of what you run and what matters most
- Installation and configuration on site
- The first full backup and recovery test, together
- A handover to your team, with documentation
Quoted once, for your setup
Managed operations
Hand us the whole job. We run, watch and test it under your licence, and report to you every month.
- Daily monitoring and recovery tests
- We act on alerts before they become problems
- A monthly report for management and auditors
- Recovery handled by our engineers when you need it
Added to your licence
Support and training
Engineers who know the product and your setup, and training so your team runs it with confidence.
- Support from the engineers who build it
- On-site help for serious incidents
- Operator training for your team
- Every update and new version
Included with every licence